Frequently Asked Questions

We're here to help! Here are the questions we hear the most.

Shipping & Delivery

Where do you ship?

We currently ship to selected locations within the United States. All orders must be shipped to a physical address. At this time, we do not ship to PO Boxes or APO/FPO addresses. Shipping availability may vary for oversized furniture pieces depending on destination and carrier service.

How long does shipping take?

Shipping time may vary based on product availability, order processing time and delivery location. Once your order has shipped, you will receive tracking information by email.

How do you calculate shipping charges?

Shipping charges are calculated based on product size, package weight, destination and available carrier rates. Oversized furniture pieces may require additional handling or freight delivery.

Will I receive tracking information?

Yes. Once your order ships, you will receive an email with tracking details so you can follow your order’s journey.

Can I update my shipping address?

Please contact us as soon as possible at hello@weavvork.com with your order number and updated shipping details. Once an order has entered processing or shipping, changes may no longer be possible.

Order Help

How will I know you received my order?

After placing your order, you will receive an order confirmation email. Please review the details carefully and contact us immediately if anything needs to be updated.

How do I track my order?

Once your order has shipped, you will receive a tracking link by email. You can also contact us at hello@weavvork.com with your order number if you need help checking your order status.

Can I cancel my order?

Please contact us as soon as possible at hello@weavvork.com. If your order has not entered processing or shipping, we will do our best to assist with cancellation.

How do I use a promo code?

Enter your promo code at checkout before completing your purchase. Only one promo code may be used per order unless otherwise stated.

What if an item is out of stock?

If an item is out of stock, availability information may be shown on the product page. You can also contact us to ask about restock timing or alternative pieces.

Returns & Exchanges

What is your return policy?

We want every Weavvork piece to feel right in your home. Eligible items may be returned within [return window] of delivery. Items must be unused, in original condition and returned with original packaging where possible.

How do I start a return?

Please contact us at hello@weavvork.com with your order number, reason for return and photos if needed. Our team will review your request and provide the next steps.

What if my item arrives damaged?

Please contact us within 3 days of delivery with your order number and clear photos of the item, packaging and damage. We will review the issue and assist with a suitable solution.

Are natural variations considered defects?

No. Because our pieces are made with natural rattan, cane and woven materials, slight variations in color, tone, texture and weave are part of their natural character and are not considered defects.

How long does a refund take?

Once your return has been received and inspected, approved refunds will be processed to the original payment method. Processing time may vary depending on your bank or payment provider.

Payment

What payment methods do you accept?

We accept the payment methods available at checkout, including major credit cards and other supported payment options shown on our website.

When is my payment charged?

Your payment is charged when your order is placed, unless otherwise stated at checkout.

Is my payment information secure?

Yes. Payments are processed through Shopify’s secure checkout system. Weavvork does not store your full credit card information.

Do you offer sales or promotions?

From time to time, we may offer seasonal promotions, new collection offers or selected product discounts. Join our email list to hear about new arrivals and special offers.

Product Information & Care

Are Weavvork products handmade?

Yes. Weavvork pieces are crafted with natural woven materials and artisan techniques, giving each product its own warmth, texture and character.

Who makes your furniture?

Our furniture is made by skilled artisans who work with natural rattan, cane and woven materials using traditional craft techniques and thoughtful finishing.

Will the product look exactly like the photos?

Product photos are intended to represent the design as accurately as possible. Because natural materials are used, each piece may vary slightly in color, tone, weave and texture.

How do I care for rattan furniture?

Wipe gently with a soft dry or lightly damp cloth. Avoid soaking the material, using harsh chemicals or placing the product in excessive moisture or prolonged direct sunlight.

Can rattan furniture be used outdoors?

Some pieces may be suitable for covered outdoor areas, depending on the product. Please check each product description. Natural rattan should be protected from heavy rain, direct moisture and harsh weather.

What if I have questions before buying?

We’re happy to help. Contact us at hello@weavvork.com with the product name, your question and any details about your space.

Trade & Bulk Inquiries

Do you work with interior designers or trade professionals?

Yes. For interior designers, stylists, hospitality projects, retailers or bulk orders, please contact us at hello@weavvork.com with your project details.

Do you offer bulk order support?

For larger orders, please email us with the product names, quantities, destination and timeline. Our team will review your request and assist where possible.

Accounts & Email

How do I access my account information?

You can log in to your customer account using the account icon on our website. From there, you may view your order history and account details.

How do I join the email list?

You can join our email list through the signup form on our website. Subscribers receive updates on new arrivals, styling inspiration and special offers.

How do I unsubscribe from emails?

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email from Weavvork.

About Weavvork

What is Weavvork?

Weavvork is a handcrafted woven furniture brand created for warm, timeless homes. We offer natural rattan and woven pieces shaped by artisan craftsmanship.